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How We Handle Your Account and Data Under Local Law

We built jom2win around Malaysian privacy standards and transaction rules so your account, deposits through Touch 'n Go, GrabPay, Boost and FPX, and personal records stay under the…

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jom2win How We Handle Your Account and Data Under Local Law
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Reach Us About Privacy, Data Requests or Policy Questions

We keep three channels open for legal and privacy enquiries so you can pick the one that fits your situation. Live chat handles routine questions about what data we hold and how long we keep it; email handles formal requests for access, correction or deletion; and our policy inbox receives queries from legal representatives or compliance teams.

Team online

Live Chat

Open the chat widget in your account dashboard or on the homepage footer and choose the Privacy option from the topic menu. Our agents answer questions about data collection, retention periods, and your rights under local law. Available every day from morning to late evening Malaysia time.

Email Support

Send formal data requests to our support address and include your registered email or account username so we can verify identity before releasing records. We respond to access requests within seven business days and handle deletion requests according to the timeline local regulation requires. Attach any legal documentation if a representative is writing on your behalf.

Policy Inbox

Legal teams, compliance officers, or regulators can reach our policy inbox for questions about jurisdiction, data-sharing agreements, or how we handle court orders. We provide written responses and reference the specific regulation or statute that governs each area you ask about. Replies go out within two business days for priority enquiries.

DATA PRACTICES

How We Secure, Store and Let You Control Your Information

We treat every piece of data you give us as something you own and we hold temporarily to run your account, process payments, and meet legal record-keeping rules.

Data We Collect

When you open an account we ask for name, date of birth, email, phone number, and address to verify identity and comply with financial transaction rules. Payment logs capture the amount, timestamp, method (Touch 'n Go, GrabPay, Boost or FPX), and transaction ID each time you deposit or withdraw. We track the games you open and session length to personalise the lobby order and detect unusual account behaviour. We do not collect biometric data, and we do not link your activity across other websites.

How We Store It

Personal records and payment logs sit on servers in data centres that meet Malaysian cybersecurity standards. We encrypt data in transit using TLS and at rest using AES-256. Access controls limit which staff can view account details; only verification, finance, and support teams see personal data, and every access is logged. Session tokens expire after thirty minutes of inactivity so no one can hijack a session you left open. Backup copies live in geographically separate locations and follow the same encryption and access rules as the primary database.

Third Parties

We share transaction data with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals; those providers follow their own privacy policies and we do not control what they log. Game studios see session start and end events but not your name, contact details, or financial records. We do not sell or rent account lists to marketing firms, and we do not allow third-party trackers beyond essential analytics that help us fix technical problems. If a service provider handles data on our behalf, we sign agreements that bind them to the same protection standards we follow.

Cookies and Tracking

We use session cookies to keep you logged in and remember language or layout preferences. Analytics cookies count visits and measure page load times so we can improve performance. We do not use advertising cookies or cross-site trackers. You can block or delete cookies in your browser settings, but blocking session cookies will log you out and require you to sign in again each visit. Our separate cookie notice lists every cookie we set and explains what each one does.

Retention and Deletion

We keep identity verification records and payment logs for six years from your last transaction to meet financial and anti-fraud regulations. Game session logs are kept for one year then deleted. When you close your account and request deletion, we erase personal details within thirty days but retain transaction records for the full legal retention period. After that period expires we purge all remaining data from active systems and backups. You can ask us to send a list of what we still hold at any time.

Your Rights

You can request a copy of everything we hold about you, ask us to correct errors in your profile, or have us delete data that is no longer needed for legal compliance. To make any request, contact our support email with your registered address and account username. We verify identity before releasing records and respond within seven business days. If local law gives you the right to object to data processing or to port your data to another service, tell us and we will explain how to exercise that right in your region.

What Visitors Ask About Privacy and Data on jom2win

We get dozens of questions every week about what data we collect, how long we keep it, and what rights you have under local law. Here are the answers to the ones that come up most often. If your question is not covered, reach out through live chat or email and we will explain the specifics for your situation.

We ask for your name, date of birth, email, phone number, and address to verify your identity and comply with transaction rules. When you deposit or withdraw through Touch 'n Go, GrabPay, Boost or FPX we log the amount, timestamp, payment method, and transaction ID. We also track which games you open and how long each session lasts so we can order the lobby by what you play most. We do not collect biometric data or link your activity to other sites you visit.

Identity verification documents and payment logs are kept for six years from your last transaction to meet financial and anti-fraud regulations that apply in Malaysia. Game session logs are kept for one year then deleted. When you close your account and ask us to delete your data, we erase personal details within thirty days but keep transaction records for the full legal retention period. After six years we purge everything from active systems and backups.

Yes. Send an email to our support address with your registered email and account username. We verify your identity then compile a report that lists every piece of personal data, every payment log, and every session record we hold. The report goes out within seven business days as a PDF attachment. If you want the data in a machine-readable format so you can move it to another service, let us know and we will provide JSON or CSV files.

We share transaction data with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals; those providers follow their own privacy policies. Game studios see session start and end events but not your name, contact details, or financial records. We do not sell or rent account lists to marketing firms, and we do not allow third-party trackers beyond essential analytics. If a court order or regulatory authority requires us to release records, we provide what the law demands and notify you unless prohibited.

Log into your account dashboard and open the profile section where you can edit your email, phone number, or address directly. If you need to change your registered name or date of birth, contact our support team through live chat or email because those fields require identity verification. We update the record within one business day and confirm the change by email. Correcting payment details for Touch 'n Go, GrabPay, Boost or FPX happens in your payment provider's app, not in our system.

When you request account closure we delete your profile, contact details, and game session logs within thirty days. We keep transaction records and identity verification documents for six years to comply with financial and anti-fraud regulations, then purge them from all systems and backups. During the six-year retention period your data is archived and not accessible for marketing or account reactivation. After the period expires nothing remains. You can ask for a data report at any time during the retention window.

We use session cookies to keep you logged in and remember your language or layout preferences, plus analytics cookies to count visits and measure page load times. We do not use advertising cookies or cross-site trackers. You can block or delete cookies in your browser settings, but blocking session cookies will log you out and require you to sign in again each visit. Our separate cookie notice in the footer lists every cookie we set and what each one does. Most browsers let you accept some cookies and reject others.

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